If you're not satisfied with the product you receive, you may return or exchange it within 30 days of the shipment's receipt:
*Toy must be in its original condition
Toys in original condition and acompanied by original packing slip will qualify for a money back refund. For returns without the original pack slip, we issue an electronic Gift Certificate.
How to Return or Exchange an Item
Due to the on-line purchasing process, we can't cancel or modify your order after you submit it. However, it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Please follow the guidelines below.
1. Use the original packing material and wrap the package securely.
2. Mail the package to;
Circle of Knowledge
10890 Sunset Hills Plaza
Sunset Hills, MO 63127.
3. We recommend you send your return/exchange with an insured, trackable carrier, such as UPS, FedEx or DHL - this is for your protection. Ground transportation is the best options as it is the least expensive.
4. Once item is received in our Sunset Hills store, we'll send you confirmation via e-mail.
5. For returned items, we will credit the card you used for the order 3-5 business days after we receive any unused or undamaged items.
6. Please allow two billing cycles for the credit to appear on your credit card statement.
7. If the item you want to return a gift, indicate that you want to receive an gift certificate valid for the item's amount. Gift certificate may be used on-line or at store. Please provide your e-mail address on packing slip.
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper and enclose it with package.
Unless the return/exchange is due to an error on our part, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order. Just return the item directly to us, and we'll refund your money (including the original shipping charges).